1. Digibrite SRL, company registration number 3-102-841524, having address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose established in 2021 and based in Costa Rica, is a leading online bookmaker, providing up-to-date software and a highly competitive gaming experience to a large number of customers, as well as a wide range of sports. Our activities are fully approved and regulated by the laws of PAGCOR, known for its reliability and guarantee, and one of the most advanced in the betting industry. At Digibrite SRL, we strive to constantly improve our services and products, and with our experienced management team, we are able to offer innovative top products that set us apart as a leader in the online betting market.
2. These terms and conditions apply to the usage of The Pokies gaming platform through means of internet-enabled mobile, desktop and other devices by you "the player".
3. These terms and conditions are legally binding between you "the player" and us "the operator" of The Pokies gaming platform.
4. Upon registering your account, these terms and conditions come into force and you imply that you agree with them.
5. You should read these terms and conditions in their entirety before registering an account. If you do not agree with anything stated you should stop using The Pokies platform immediately.
6. We reserve the right to make changes to the Terms of Use at any time. The Terms of Use may be changed for a number of reasons, including, but not limited to, customer service reasons, complying with applicable laws or regulatory guidance.
1. You may participate in the gaming activities on "The Pokies" platform only if:
a) You are at the legal gambling age as stipulated in the jurisdiction of your residence.
b) You are from those countries and geographic regions where online gambling is allowed by law. You are solely responsible for determining whether your access to the website is compliant with applicable gambling laws in your region of residence.
2. We reserve the right to ask for proof of age from a player and limiting access to the website for those who fail to provide this evidence when and if requested.
3. By using our platform you are accepting that you could win or lose money and that our company is not liable for any possible financial damage that could arise.
4. You accept that you have not been excluded from gambling or had any account closed by us for any reason.
5. Your account must be registered in your name and if asked for personal details they must be true in their entirety.
6. It’s forbidden for a player to undertake collusion of any kind using robots or programmed devices to automate gameplay. We reserve the right to void any winning if we have evidence this has occurred.
7. By using this platform you agree that you have not used a duplicate account to abuse bonus offers. Only at our discretion will we allow you to use multiple accounts.
8. We reserve the right to declare a bonus void if you have not adhered to what is stated in our terms and conditions or other documentation available on this site.
9. Only one account per credit card number is permitted and any attempts to use the same credit card on multiple accounts may lead to account suspension and cancellation of winnings
10. You must participate in games strictly in your personal and non-professional capacity for entertainment reasons only.
11. We reserve the right to retain payments if we have suspicion or evidence of the manipulation of our casino systems. Criminal charges will be brought against any user or any other person who has facilitated the process.
12. In the event of a game malfunction, the player should refrain from taking advantage of such things if they arise. In the event of a game malfunction whereby players funds or gameplay are lost, we will need time to investigate with our partners if it has occurred and it is at our sole discretion whether the funds are returned to you.
13. The Player is not allowed to abuse the bonus offers. In case of such abuse the Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it.
14. The Player is not allowed to use any strategies while playing with an active bonus in order to fulfil the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.
15. Some bonuses or promotions may only be valid on certain game types. In the event a player should use bonus funds to play on games not included in the offer, we reserve the right to refuse withdrawals.
16. Any winnings from pending bets associated with a promotion or bonus that has been cancelled or forfeited will be voided.
1. When opening an account for the use of our gaming services you may be asked to provide us with personal information such as your name, date of birth, email and phone number. These details must be correct and we reserve the right to request documentation proving such.
2. You may update your contact details from time to time by contacting customer service or by changing them within your profile section of the site.
3. By opening an account you accept the risks associated with our service and that The Pokies are not liable for any financial damages.
1. Deposits are available in your account within a reasonable time after we have confirmation that the funds have been transferred from your financial institution or virtual currency wallet.
2. Deposit amounts shall not exceed the given amounts advised in our payment methods section.
3. On occasion, we may ask you to provide evidence regarding your personal information and transactions.
4. You may only use your own personal credit/debit card or other payment methods to fund your account. On occasion, we will allow such activities but it must first be brought to the attention of support staff and accepted at our discretion.
1. We will endeavour to process your withdrawal request as fast as possible however some withdrawals may take longer than others, if you have any concerns please ask live support who can provide you with an update.
2. Once we process your withdrawal request, it is no longer under our control whether the funds are received by your financial institution. Upon request, we will provide evidence of our transactions and will facilitate by the means at our disposal to ensure you receive your funds in their entirety.
3. If a withdrawal is rejected by your financial institution and returned to us, we will contact you and do our best to provide you with an alternate means to receive your funds.
4. To make a withdrawal a player must play through the deposited amounts before the withdrawal (1x for PayID, 3x for Credit Card). This is to ensure we are conducting our business in line with relevant anti-money laundering laws.
5. We don’t charge any fees in regards to withdrawals but kindly note that your financial institution might.
6. The casino is not a registered financial institution so shouldn’t be treated as one. Your account will not gain interest and no conversion services will be offered.
7. We reserve the right to check your identity before processing payouts and hold funds for the time needed to validate documentation.
1. If you have breached any of our terms and conditions or if we have evidence that we suspect you have breached them, we reserve the right at our discretion to suspend your account and withhold funds.
At The Pokies, accessible from www.thepokies.net, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Pokies and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Pokies. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
The Pokies follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, The Pokies uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You may consult this list to find the Privacy Policy for each of the advertising partners of The Pokies.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Pokies, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that The Pokies has no access to or control over these cookies that are used by third-party advertisers.
The Pokies's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
In order to create an account you just have to click on the “Register” button in the top right corner of the webpage and enter in your details in the fields provided.
This isn’t the end of the world! If you contact our friendly support staff via live chat or email, we will get you back on track and spinning up a win in no time!
Unfortunately we don’t allow players to change their email address. If you have been locked out, or your email has somehow expired please speak with our support staff and we will see what we are able to do for you.
Unfortunately not, players are only permitted to have one account. We strictly only allow one account per IP. If for some reason you know you have multiple that you set up by accident, please reach out to our friendly support staff ASAP as we may not be able to process your withdrawal if this is the case.
The default currency for our platform is AUD and currently we only support the one currency. If you are from New Zealand, please be aware that your deposit will be charged in AUD and your card provider will apply the appropriate conversion.
Making a deposit on our platform is easy and just requires you to be signed up and logged in. You will see in the top right-hand corner a deposit button, click there and enter your amount. You will then be taken to our secure checkout screen, protected with SSL encryption, where you can enter your credit card details and your deposit will appear instantly in your casino account. If you have any problems, you can contact our friendly support staff on live chat.
No. Unlike some casino operators we think it’s only fair that we pay the fees on our end so you will be happy to know that no fees should be taken from your deposit however on rare occasions some banks might but as far as we are aware this has not happened.
The minimum you can deposit is currently $30 AUD.
Making a withdrawal is simple and we only require minimal details from you. To request for a withdrawal, visit the cashier section under your account and click on withdrawal. There you can enter in your local bank account details, and we will get the money to you as quick as we can.
We pride ourselves in making sure that we process withdrawals in a timely manner so you can enjoy your winnings. In all cases your withdrawal will be processed within 7 business days, but you can be happy to know that due to our local banking infrastructure - you won’t need to wait for any international transfers like other operators - so the money will go straight into your account.
A bonus is an amount of money that can be added to your account under different circumstances. The size of the bonus may vary, and you will be required to wager the bonus amount x40 (unless otherwise specified), at which point the bonus funds will convert to real funds and you can withdraw it.
Example – A player signs up and deposits $100, making use of the 100% deposit match offer. They would then have $100 as well and an additional $100 added in bonus funds – the real funds will be played first and the player will need to wager $4000 before being able to withdraw. For a full breakdown of our bonus offers and terms please see “Bonus Terms Á Conditions” in the Rewards menu.
To gain access to the Rewards sections of our site you will need to verify your mobile number using the form when prompted. Once you have entered your mobile number you can press on the “Send Code” button. You should then receive an SMS containing your verification code and enter it into the field provided. This is to help prevent creation of duplicate accounts, in addition to other checks such as IP address and browser fingerprints.
If you access the Rewards menu in your account, you will see a wager progress bar that will indicate how much you have wagered and how much is left before the bonus funds turn into real cash funds.
Yes – we are licensed by the Curacao government under sublicense N.V #365/JAZ to bring casino services to certain regions around the world. We are under strict guidelines put in place by the regulatory bodies which include auditing of both our cashflow and casino systems to ensure they cannot be manipulated and players no matter how much they win are able to be paid.
Yes we make sure that the providers we partner with are licensed and receive strict audits by approved independent third parties that ensure the RNG (Random Number Generator) is completely random and there is no bias. We believe in a trust-based relationship with our players so having fair games is something you won’t need to worry about when playing on our casino platform. Our live casino tables are also subject to extensive auditing to ensure the highest standards are maintained.
In most cases if you go back into the game which crashed it will restore your previous session so you can continue where you left off. Alternatively, the game can sometimes be played to the end on the server. This can happen if your device freezes or if you lose your internet connection. If you think your game has not been restored from your previous play please contact our friendly support staff and explain the situation. We have many systems in place to be able to check on previous gameplay and verify sessions that have happened in the past.
Yes you can! Unlike our competitors we feel it is your right as a player to have access to the latest games and providers and if they have blocked your regions access, we see there being no harm done by using a VPN to bypass these blocks. This is what makes us different to most casinos out there.
Often it could be a problem with your internet connection or possible maintenance on the game providers' servers. In any case we would ask that you clear your internet cache and cookies and restart your browser. If there is still no change, then please contact our friendly support staff so they can check our internal systems and try and troubleshoot the problem.
A screenshot can help our support staff see what is on your screen at the time that a problem has occurred. The easiest way to do this on a PC is by using the Print Screen button on your keyboard and pasting it into Microsoft paint or similar. For Android, press the power and volume down buttons at the same time. This will save a screenshot to your gallery. For IOS, simultaneously press and then release the home button and the side button or sleep/wake button (depending on model).
Yes – Our site uses world leading SSL encryption technology and we use the most up to date standards to ensure sensitive information is transmitted without any snooping eyes to keep you and your credit card details secure.
No – We feel that this hurdle when withdrawing is in most instances just a hindrance to keep you from getting access to your winnings. So in 99% of cases, we will never ask for any verification documents. If we feel there is a player who using fake details or fraudulent payment methods we reserve the right to ask the person to provide some level of verification documents but this is very rare.
Most definitely. If you feel like you need to close your account due to problem gambling please let our support staff know in live chat and we will ensure that you can no longer gain access.
Of course - we understand that sometimes things can get too much, and you might require a break from the gambling scene. We encourage safe and responsible gambling so please speak to our friendly support staff who will put a suspension on your account for a period that you specify. Please keep in mind that this period is nonnegotiable so you will not be able to access your account before the time period in all cases.